●Technical Support: From the day we receive the goods, we provide lifelong one-to-one online guidance (including usage methods and exception handling) to ensure the use of the product. Based on user feedback, our engineers will make relevant adjustments and optimizations.
●Free Replacement: SZFEIC promises that within 15 days after purchasing the product, once it fails to charge, the indicator light does not light up or the product is abnormal under other non-human circumstances, we will provide a new product to replace it, if this If the production of the product is stopped, we will negotiate to complete it through negotiation.
●Free Repair: If the product is abnormal due to man-made damage, we provide free repair service (the buyer is responsible for the freight), and will remind users how to avoid more unexpected situations that cause the product to be unusable according to the product problem.
|
Product Type |
Warranty |
|
Headlamp, flashlight or trekking poles |
Unable to charge, the indicator light is off, the type c charging cable is abnormal, the brightness of the lamp bead is abnormal, etc. |
| 18650 or 21700 rechargeable lithium battery | The lithium battery cannot be fully charged, the lithium battery with type c cannot be charged directly, and the lithium battery leaks within a month, etc. |
●Lifetime Warranty: All users who purchase SZFEIC’s products will enjoy a 2-year free product warranty. If you need a longer extended warranty service, you can contact us to realize paid product extended warranty service. This extended warranty policy applies to all products of SZFEIC.
●Refund Policy: SZFEIC promises that from the day of receiving the product, if the product (unused) is damaged, painted, deformed or unusable, we will accept a refund within 15 days, and all payments will be returned through the original route way to complete.
●Is SZFEIC a manufacturer? ODM or OEM is available?
●We are one of the largest outdoor lighting manufacturers in China, any ODM or OEM is accepted.
●What are the main products of our company?
●SZFEIC mainly develops and produces rechargeable headlamps, LED type keychain flashlights, tactical flashlights, household flashlights, 20,000 lumen flashlights, trekking poles, survival axes, 18650 and 21700 rechargeable lithium batteries.
●Which express is your dedicated logistics? Delivery time?
●SZFEIC has cooperated with other logistics such as DHL, Federation and Singapore Post. We will choose the fastest logistics according to the address you provide. The delivery time is determined according to the stock status, and customized products usually take 15-30 days.
●Do our company’s products only support bulk order?
● It is also feasible to buy 1 piece, but the minimum order quantity of 18650 or 21700 rechargeable lithium battery is a pair (2).
●How many branches does SZFEIC have? How to become an agent?
●The address of SZFEIC is in Shenzhen, China, and there is no overseas branch yet. The main factor to become our agent is the local advantage or sales trend of our products, contact our sales via email to get more information.
●What is the latest refund policy?
●In the case of non-human damage, we support no reason to return and exchange within 15 days, free one-on-one online technical guidance, free product repair, 2-year free warranty and more rights and interests.
